901-283-6030
1st Priority Restoration, LLC

Water Damage

Identify the source and scope of the loss

A thorough inspection will be conducted at our arrival with moisture meters designed to identify the extent of the damage.  We will also take every precaution to protect your belongings from sustaining any further damage including relocating them to unaffected area of your home.

Extraction

Powerful vacuum extractors will be used to remove the standing water.  The key to drying a structure is not how much water comes out, it’s how much is left behind!

Flooring

Carpet pad will be removed in affected areas where necessary.

Carpet is removed under some conditions, such as:

Delamination-   when the backing separates from the fibers, this cannot be repaired.

Furniture stains

Black water intrusion or pet damages

Laminate floors will be removed, they cannot be dried or saved

Hardwood floors can be dried and saved with immediate attention.

Ceramic floors are very resilient and can be saved

Vinyl coverings may be dried as long as moisture is not trapped or bound beneath the surface.

Marble/Stone floors can be dried and sometimes takes some time.

Flooring samples will be taken for evaluation for replacement of removed flooring.

Baseboard/Trim

Water has permeated into drywall or other wall coverings that makes it necessary to remove baseboard and/or trim to gain access to the wall cavity for drying

Walls

Small 1” holes will be made behind the baseboard/trim to make it possible for air movement inside the wall cavity.

Insulation

Wet insulation must be removed.




Antimicrobial Application

With your consent, an antimicrobial application will be applied where necessary to retard mold growth.  We use a green product called Benefect that is proven to be harmless to both pets and humans.

Drying Equipment

In order to speed up the drying process, dehumidifiers and air movers will be placed in affected areas.  Please do not move or turn off the equipment as it will disrupt and even hinder drying efforts.

Monitoring

Daily inspections will be performed to check the drying progress.  Equipment will be removed as materials dry and they are no longer necessary.



Do's:


Find the source and if possible stop further water intrusion. 

If damage occurs during a cool season, leave heat on, if in summer, use an air conditioner if available.

Use fans to circulate the air and assist drying.

Remove as much water as possible by mopping and blotting.

Wipe water off of furniture.

Lift draperies off carpet, loop through a coat hanger, and place the hanger on the drapery rod.

Prop up wet furniture cushions for even drying.

Remove wet area rugs or other floor coverings.

Open furniture drawers, closet doors and luggage to enhance drying.
Move photos, paintings and art objects to a safe, dry location.

Remove wet fabrics and dry them as soon as possible. Hang furs and leather goods to dry separately at room temperature.

Remove damp books from shelves and spread out to dry.

Call a restoration professional.



Don'ts:



Do not let pets or children be exposed to the water.  Contaminates and bacteria are present in most standing water inside homes.

Do not turn up the heat in areas affected by water damage. Doing so could promote the growth of bacteria and mildew. Instead, attempt to stabilize the air temperature at 70 degrees F.

Do not use an ordinary household vacuum or shop-vac to remove water. 

Do not go into rooms with standing water if the electricity is still on.

Do not lift tacked-down carpet without professional help. Lifting the carpet incorrectly could promote shrinkage or secondary damage.

Do not wait to call for professional help. Damage from the water and bacteria growth can begin within 24 hours. 




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